The PT Group company – PT Prime – has just launched a computer management service for the corporate area. Gestão Informática Total (GIT) is composed by high quality services to meet the needs of the organisations.

System failures occur on any type of software and hardware leading to falls in productivity and business which can be critical for the organisations’ activity. The prevention of this type of situation normally implies having to resort to a professional with know-how, and with the capacity to foresee possible failures or to solve problems rapidly thus minimising the damage cased.

It is important that a service that renders support to computers be simple, economical and solves problems in an efficient manner. This way, four service lines were created to meet the needs of the SME’s and large national companies, rendering available resources with high know-how and experience distributed throughout the national territory.

This service is associated to high standards of quality and answering time is guaranteed through the implementation of ITIL, in any of the following offers:

Occasional intervention – it can be requested by any company even if it hasn’t contracted a service, for the resolution of sporadic problems on PC’s or servers;

GIT Light – with a fixed monthly fee per equipment, remote resolution of all problems as long as the equipment has Internet connection is guaranteed;
 
GIT Standard – a pack that includes remote (GIT Light) and occasional interventions on one single monthly fee, allowing a costs control of the management of the computers without impairing quality;

Tailor-made solution – for companies that need permanent resources on site, standardisation of work stations or support to the user, amongst other options, PT Prime customises the service which is to be rendered according to the specific needs of the client;
Through the site www.ptprime.pt or the line 16206 all information on Gestão Informática Total can be obtained.

The area of technologies and information systems solutions is considered by PT Prime as a productivity promotion factor of both big companies and SME’s. It has, together with PT SI vast experience and vast offer that covers various areas with highlight to data centre solutions and solutions of business process management, ERP, CRM, EPM, BI, safety, consultancy and partial or total outsourcing.