TMN launched, on 4 June, another means of customer relationship: online support via Web Chat. In the first quarter of 2008, automatic customer care via SMS message (1696) was also launched. This already amounts to 8% of all customer care interactions. PT’s mobile operator gives thus another step towards customer service improvement.

Online support via Web Chat is a support service for broadband customers by means of messages written on TMN’s site. This functionality is available for customers with a Broadband tariff registered on TMN’s site, from 9 AM to 1 AM, on the following pages: “Contacte-nos” (Contact us), “Páginas de Banda Larga” (Broadband Pages) and “Área da minha conta de Banda Larga” (My Broadband Account Area).

This new service allows message exchange between customers and operators, sending pre-defined messages and URLs, sending files to the operator and vice-versa and push of URLs and of files for the customer and for the operator.

TMN pioneers the availability of a service with these characteristics in the telecommunications sector. It ensures thus a customized communication with customers that makes life easier for and adapts to the needs of each one in the relationship with a company that works day after day to deliver a service of excellence.

www.tmn.pt