PT Contact was honoured as a socially responsible company by winning the Social Responsibility Award. This is a prize that reflects the commitment of the organisation in implementing a number of practices in terms of Human Resources that positively affect every employee. PT Contact assumes a mission of growth, but without forgetting its ethical, ecological, economic and social responsibilities vis-à-vis the community which it is part of.

Socially responsible actions comprise practices of excellence in terms of environment, occupational safety, hygiene and health, Human Resource management, and promotion of social well-being with actions for the community at large and the integration of citizens with special needs.

This Congress, promoted by IFE - International Faculty for Executives – was marked by several specialised seminars, presentation of case studies and round tables in which the main current issues of the industry were debated: human resource management and motivation, quality measurement and control and customer experience management, process virtualisation, contact centre 2.0, backoffice organisation and impact of new consumer protection legislation on the operational structure of the call centre.

The event ended with the award delivery followed by a plenary session during which challenges and opportunities for call centres as well as the legislation protecting the consumer were debated.