Aiming to ensure the quick repair of any mobile phone model, TMN has decided to expedite its technical assistance. For that reason, it just opened a new own space, the TMN Store of Alfragide oriented to urgent repairs and services via text messages and internet to enable customers to follow the evolution of repairs.

Mobile phones are an indispensable tool in today’s life. So naturally, when they get faulty, they become a nuisance for customers who try to solve the situation as quickly as possible. With this in mind, and trying to meet the requirements of its more than 7 million customers, TMN opened its Alfragide Store that stands out for its innovative component in terms of technical assistance and possibility of remote follow-up of the status of repair of their mobile phone.

Besides ensuring the quick repair of any mobile phone model, TMN provides a replacement model if the fault justifies a more detailed analysis by the manufacturer. At the TMN Store of Alfragide, customers may also top up their TMN card, make payments, exchange TMN points, sign up for the most innovative services and products of the TMN portfolio, among many other advantages. This model of operation follows the ‘t care’ concept of technical assistance of the Bela Vista Store in Lisbon and BlueStore in Porto.

Apart from these three stores for more urgent repairs, TMN has its own network of own stores throughout the country where customers may leave their faulty devices. In every store, customers have access to a wide range of PT services and a team of specialists whose mission is to deliver a service of technical assistance of excellence.

Also thinking about a way of expediting technical assistance, TMN launched a service that enables its private and business customers to receive free text messages with updated information on the status of their TMN device, delivered at one of TMN’s own stores throughout the country or picked up by TMN in the scope of its business support services.

To receive information on the status of devices being repaired, TMN customers just have to send a free text message to no. 12015 containing the letters PA followed by the 8-digit identification of the fault number given by the technical assistance services. They will later receive, on that same device, a text message with a detailed reply on the status of repair of the device. To clarify any doubts, there is a helpline available – 808 96 22 22.

Customers registered at the TMN website, at www.tmn.pt, may also check the status of repair. They just have to login, select options ‘my account’, ‘technical assistance’, ‘check status – technical assistance process’ and enter the fault ID. As a reply, they will receive at TMN’s own website detailed information on the device in question such as (brand, model, and IMEI) and the status of the repair in question.